NOTE:
Please read all information carefully.
Upon receiving shipments please inspect all items for any discrepancies, including the following, and bring them to the attention of Leather Gallery Returns Dept. within 2 business days.
- Damaged shipping boxes and packages (see Damages)
- Merchandise received other than what is billed on the invoice
- Defective merchandise
- Shortages
For all other concerns please contact Leather Gallery Returns Dept. for further
assistance.
Before merchandise may be returned, the following information must be provided and procedures followed:
- Customer #
- Invoice #, Sales Order # or PO# and date
- Style #’s, sizes, and quantity
- Reason for return:
- Customer error (15% RESTOCK FEE APPLIES):
- Wrong item, size, or quantity ordered
- Overstock
- Refused COD’s
- Leather Gallery error:
- Wrong item, size, or quantity sent
- Shipped to wrong address
- Defective merchandise (please note type of defect)
- Even exchange of merchandise
- Call Leather Gallery Returns Dept. for a return authorization number
- Mark the return number given on the outside of the box. Returns arriving without this number will be returned at the customer's expense.
Merchandise received due to Leather Gallery error or defects needing to be returned or exchanged will have an RS tag issued and shipping charges on the original invoice credited. Customers will be charged for including unauthorized items in boxes with RS tags.
Merchandise being returned due to customer error will be at the customer's expense with no shipping credit from the original invoice. A 15% restocking fee will apply. Even exchanges will be charged shipping on new merchandise being sent. Biker Program participants will not be charged a restock fee but are responsible for all shipping charges. Drop-ship customers will be charged a drop-ship fee on even exchanges.
A $15.00 refusal fee, a 15% restocking fee, and freight charges will be applied to all refused shipments. These charges must be paid in full prior to any future shipments. If two orders are refused consecutively, future orders must be prepaid.
Returned items that have been worn will be subject to repair only and will be returned back to the customer. No exchanges will be permitted.
No returns or exchanges on closeout items will be permitted. All sales final.
No returns or exchanges on items smelling of tobacco products, perfumes, or mildew or items with markings made by the customer such as ink pens, markers, or tape. Items received in this manner will be returned at the customer's expense.
Items returned with security tags that cannot be removed by Leather Gallery will be returned to the customer for proper removal at the customer’s expense.
All returns will be inspected by Leather Gallery Returns Dept. or suppliers before determining whether to issue credit or send replacement items. Determinations will only be made after returned items have been received and inspected.
Merchandise received that is not listed on an authorized return will be returned at the customer's expense.
All returns must be received within 5 business days from the date the return was issued.
Credits will be issued in one of the following manners:
- Net terms – credit applied to account for use toward payment on open invoices.
- Credit card – credit issued back to credit card.
- CODs – refund check will be issued.
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